Legal

Privacy Policy

How we collect, use, and protect personal information.

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Last updated: 19 May 2026

This Privacy Policy explains how Lune Data ("Lune", "we", "us") handles personal information collected through our website and platform.

Who we are

Lune Data is headquartered at 156 Gate Avenue, DIFC, Dubai, United Arab Emirates. For website visitors and direct customers, we act as a data controller. When we process transaction data on behalf of a bank or fintech customer, we act as a data processor under the customer's instructions.

What we collect

  • Information you give us: name, work email, company, and any message content you submit through forms.
  • Information we collect automatically: standard server logs (IP address, browser type, timestamps).
  • Customer data processed on behalf of a bank: governed by our customer agreement, not this policy.

Why we collect it

  • To respond to inquiries and schedule demos
  • To deliver and improve the Lune platform
  • To meet legal and compliance obligations

Who we share it with

We share personal information only with a small set of service providers (email, cloud infrastructure), each bound by a data processing agreement. We do not sell personal data.

Security

We maintain technical and organizational measures appropriate to the sensitivity of the data, including encryption in transit and at rest, least-privilege access, and ISO 27001 / SOC certifications.

Your rights

Subject to local law, you may request access, correction, deletion, or a copy of your personal data, and object to certain processing. Contact privacy@lunedata.io.

Changes

We may update this policy from time to time. Material changes are notified by updating the date above.

Contact

Questions about this policy: privacy@lunedata.io.